FAQ

Below are some FAQs about Sportsmonkey and Leagues. If your question is not answered by any of these responses please email us info@sportsmonkey.com 

How old must you be to participate?

You must be 21 for any of our social events and for our leagues you must be at least 18 years old.

What is the deadline to register for leagues?

We treat all leagues on a first come, first served (PAID) basis. We offer no preferential treatment. Whenever all of our allotted space fills up, we set the league to “team player registration only”. The “League Deadline” just gives teams until week 3 to get their players added and roster set. Some of our leagues fill quicker than others, so we always encourage people to register as quickly as possible. Just because there is space in the morning, doesn’t mean it won’t fill before the afternoon. 

How do I register?

All registrations are through our website using any major credit card. To register take the following steps:

  • Go to the sport you are interested in and click on it.
  • Click on the league you are interested in.
  • Choose free agent, team captain or team player.

We accept all major credit cards, checks and cash. There can be a combination of payments, but it must all come together and must be the total amount. We do not hold any spots or guarantee any spots until the full amount has been received.

Can you hold a spot for me?

We do not hold any spots. Registration is a first come, first paid basis. 

Can you fit 1 more team in the league even though it says sold out?

Once a league is full, there is no way to just add another team to the schedule. Many of our leagues already account for a BYE week. We only have a certain number of hours and weeks that we can play at the facility, and we base our capacity on that number. If you are interested in getting a waiting list for a league email us at info@sportsmonkey.com

What if I don’t have my own team?

We accept individual registrations for all leagues which is called a Free Agent Registration. If you sign up as an individual we will place you together with other individuals that sign up to form a team or we will try to place you on an existing team. If we are unable to make or place you on a team you will receive a full refund.

NOTE: Individual Registrations cannot be combined to form a team.

If you have more questions you can check out the Free Agent FAQ, HERE

Can we just all sign up as an individual and then form a team that way?

No. If you have more than 3 or 4 people we now offer small group registration which is explained further in the next question.

How do I get on the same team as my friend(s)? 

We now offer small group registration. If you are the first person in the group to register choose the “Small Group” option and create a group name. Once you’ve completed the registration process other members of your group will be able to register. The rest of the group must make sure to choose the group name that you have created while registering. 

What can we do if we have already paid and now have a sponsor check?

Once we receive the check we will refund the person that paid for the league. We will mail them a refund check in about 8-10 business days.

When can I expect to hear about my team or schedule for the league I signed up for?

We typically send out all schedules via email and post them on the website about 1 week before the league starts. This is all dependent on registrations and when a league fills. Individuals can expect to hear a couple days before the league starts about their team and the players on their team. It usually takes longer to get the individual teams put together.

How long in the season?

Our DH leagues are generally 5 weeks of regular season plus 1-2 weeks of playoffs. Our single header leagues are 7-8 weeks of regular season plus 1-2 weeks of playoffs. Some leagues are shorter, but will be specifically noted.

How long do we play for each night?

Most of our leagues run for 1 hour. We list a window of time that each league runs for, and you will play 1 hour within that time frame. Your game times will rotate each week throughout the season.

What happens if a league rains out? When do you make your decision to cancel?

If there is inclement weather or a potential for cancellation, we update the weather page on our website and our weather hotline (713-522-0881) first. If a league is canceled we begin by emailing and texting everyone that we have contact information for.  We also post any cancellations on our Sportsmonkey Facebook page. We try to decide as early as possible, but often times weather does not break until late. We make our decisions based on what the actual weather has done/is doing, not based on forecasts or potential threats of a storm. If you are ever concerned, you can always check the weather hotline before you leave for a league. We will inform all players about how we plan on making up the canceled game.

What if I don’t have everyone of my teammates information?

In order to register, we initially only really need the captain’s information. We consider the waiver form that everyone fills out at the league to be your final roster. The waiver form MUST be signed when each teammate registers. 

Why is there only a 2-week schedule? When will we get the full season schedule?

For most of our leagues we start off by giving everyone a 2-week schedule. This allows us to still accept registrations until the 2nd week. It also enables us to tweak things if something comes up or there is a change in the schedule. We always have the full season schedule available online and out at the league by the second week of the season.

What are the prizes?  

The winning team from each league and level of play will receive championship t-shirts (short and long sleeve). Sizes include S, M, L, XL, XXL and a limited amount of XXL.

What is the sponsor bar? What if we have our own sponsor?

For most of our leagues we promote a sponsor bar. This is a place for all teams to go and get drink or food specials at a great bar close to the facility. Often times the winning team will receive a free pitcher. Many teams get their own sponsors. This is acceptable. It is a great way to help defray your cost for playing in the league. Each bar does it differently, but contact the bar and see what they are willing to offer to sponsor your team in our league.

Can we change our team name?

We can change a team’s name at any point in the season. Just call or email us the change and we will make the adjustment.

Can we switch the league or level we are in?

We can switch you to another night/level/location if there is room in the league you wish to move to. Switching leagues is dependent upon availability. Once a league starts we cannot switch teams, unless we get a team to switch with you.

What is your refund policy?

NO sport leagues refunds will be issued for any requests made on or after the original start date (no matter what the circumstances). For requests made at least 7 days prior to the league start date there is a $25 cancellation fee. If a team cancels with less than a week left from the start date there will be a $50 cancellation fee. This policy also includes anyone injured and unable to play during or prior to the original start date. There will be a $20 fee for any returned checks. The $2.50 individual and $5.00 team registration fee is non-refundable even in circumstances where the league or event is canceled. All If we do issue you a refund, we will either mail you a check, which usually takes at least 8-10 business days, or we will credit the credit card used immediately (minus any processing fees). Credits or vouchers to a future season are occasional given in extreme circumstances. All special events are nonrefundable no matter what the circumstance. This includes all tournaments, trips and parties.

What is your privacy policy? 

Your privacy is very important to us. Accordingly, we have developed a private policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. For more information on our policy, click here.

Is the website secure?

Yes. We use a third party for our registration. They are protected and secure by Authorize.net.

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